Shipping, Pick-Up and Refund policy.

Shipping is available within the European Union. I pack and ship usually within one week (unless it's a super busy time) and deliver with PostNL.

Each piece is carefully packed for protection and sent with tracking. Costs vary based on the item's size and destination, and a quote will be provided at checkout.

Free pickup is available directly from the studio. Please contact me for the timing. Studio RAVA is based in Amsterdam at Tree House NDSM, T. T. Neveritaweg 1033WB-55.

Pieces can be returned within 14 days if unused and in original condition. Please consider there might be differences between items because they are handmade, and it is sometimes not possible to capture every detail in the photo. You are always welcome to collect your pieces in the studio if you want to see them before buying. Please do not forget this is a one-woman business and shipping, packaging, and returns take a huge amount of time and energy. You will need to cover return shipping costs.

If the piece arrives broken, please take a picture of the item and package, and contact me. This is not a frequent situation, we will figure out a solution together.