Privacy policy.

RAVA Ceramics ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, make purchases, or interact with us. We act as the data controller under the General Data Protection Regulation (GDPR) and other applicable laws.

It applies only to our site and not to third-party links, such as social media or payment processors.

Data We Collect

We collect personal data you provide directly, such as:

  • Name, email, phone, shipping/billing address, and payment details during orders or inquiries.

  • Preferences or messages via contact forms, newsletters, or workshops.

Automatically collected data includes:

  • IP address, browser type, device info, and usage analytics (e.g., pages visited).

  • Cookies for site functionality, preferences, and marketing (with consent banners).

We do not collect sensitive data like health information or data from children under 16 without parental consent.

How We Use Your Data

Your data helps us:

  • Process orders, payments, and shipping via trusted processors.

  • Communicate about products, workshops, or your account.

  • Improve our site through analytics and personalize experiences.

  • Send marketing emails (with opt-out options) and comply with legal obligations.

We retain data only as needed and use safeguards like encryption.

Sharing and Disclosure

We share data only when necessary:

  • Service providers (e.g., shipping like PostNL, hosting on Squarespace, email tools).

  • Legal requirements or business transfers.

No selling of data. International transfers (e.g., to non-EU tools) use GDPR-approved safeguards like Standard Contractual Clauses.

Your Rights

Under GDPR, you have rights to:

  • Access, correct, delete, or restrict your data.

  • Object to processing or withdraw consent (e.g., for marketing).

  • Data portability and complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Email to hello@ravaceramics.com to exercise rights; we'll respond within one month.

Cookies and Tracking

We use essential cookies for functionality and optional ones for analytics/marketing. Manage via our cookie banner. Third-party tools follow this policy.

Security and Data Retention

We implement technical measures (e.g., SSL encryption) to protect data. Retention periods match purposes: order data for 7 years, inquiries for 2 years.

Changes to Policy

We'll notify you of updates via site notice or email. Continued use implies acceptance. Last updated: March 26, 2026.

Contact Us

RAVA Ceramics, Damla Aygun, Amsterdam, Netherlands.

Email: hello@ravaceramics.com